Cultivating Client Relationships
November 22, 2012
As a managing director at Goldman Sachs, University of Virginia professor James Donovan has extensive personal experience in the business world. During his “Outside the Box” lecture, Donovan explained that client relationships can be strengthened significantly when the whole picture is acknowledged.
“If they [the client] think of you as their trusted financial advisor, they’re going to call you when they need help instead of going piecemeal to different bankers, or different people, or different firms. It allowed me to box out the competition.”